I'm helping someone

Your parent, partner or friend may have been scammed — or may still be. Here's how to help without pushing them away.

Start without judging
Shame often stops victims from speaking up. Tell them these scammers are professionals and it can happen to anyone.
Check whether the scam is still going on
Many victims still believe in the relationship or the investment. Avoid confrontation; ask questions: “Have you ever been able to withdraw money? Have you ever seen this person on video?”
Help secure their accounts
Help them change passwords, set up two-factor authentication (2FA), uninstall remote-access apps and call the bank using the number on the back of their card.
Gather the evidence together
Screenshots, transaction summaries, a timeline. Offer to file the police report and the Canadian Anti-Fraud Centre (CAFC) report with them.
Prepare them for the second scam
Victims get contacted by fake recovery services. Agree together: we never pay anything to “recover” money.
Think about emotional support
CAVAC (1-866-532-2822) and the Elder Mistreatment Helpline (1-888-489-2287) also help family members. If you're in distress, call or text 9-8-8.